BUSINESS: New care head joins residents for tea


New Bournemouth care home manager Heather Lawrence became acquainted with her residents over tea and cakes at their latest charity fundraiser.

Heather is the new head of Colten Care’s Amberwood House in Ferndown.

A former Adult Social Care Inspector with the Care Quality Commission, she joined Amberwood’s residents and staff for a 1950s-themed Vintage Tea, with all proceeds going to Dorset & Somerset Air Ambulance.

Amberwood House has chosen Dorset & Somerset Air Ambulance as its charity for 2019 and will be raising money for it through a variety of events over the coming year.

Heather said: “From the first time I visited, Amberwood House has been a welcoming and helpful place to be and it was wonderful to join the residents for a chat and some wonderful tea and cakes for such a great cause.” 

Mum-of-two Heather originally hails from Brixham near Torbay in Devon, but now lives in Lytchett Matravers near Poole with her husband Paul, their two daughters Chloe and Kaitlyn and their beloved caravan called ‘Arthur’.

The keen runner and netball player added: “Residents were really supportive when I first met them and were very interested in finding out all about me. The staff team clearly care greatly about the residents and have also been really welcoming to me.

“Going forward I want to further evidence the Colten 5 values of friendly, kind, individual, reassuring and honest and continue to provide within the home consistently high levels of care focusing on our residents’ individual needs in all that we do.

“The staff are doing a fantastic job and I want to make sure they continue to feel valued in their roles and that we work as one team.

“I am also excited about the opportunities for promoting Amberwood House even more in the local community and getting to know all of the residents, their families and friends and staff team too.”

image of Heather Lawrence at tea with one of the care home's residents


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